Telstra Hiring Technical Support Engineers: 0-3 Years

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Telstra is on the hunt for brilliant Technical Support Engineers with 0-3 years of experience to join our dynamic team.

About Telstra Jobs Openings 2024

Job Title – Technical Support Engineers

Job Location : Bangalore/Pune

Experience : 0-3 Years

Salary : Best in Industry

Job Description :

You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.

Key Responsibilities

  • This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
  • Working across all aspects of the customer support experience.
  • Detect and prevent incidents before they occur.
  • Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
  • Identify and implement opportunities to improve process, efficiencies, and customer experience.
  • Provide input into learning and development for our entire ecosystem.
  • Cross Skill into different technology hubs
  • 24×7 Shift Environment / On-Call support / Australia Business hours

Qualification – B.E / B. Tech or equivalent

Location- Bangalore/Pune

Essential

  • 0 to 3 years working in IT industry.
  • CCNA or equivalent.
  • Knowledge on firewalls.
  • Strong understanding on Routing & Switching.
  • Incident Management Experience.
  • Previous Customer Service experience.
  • Written and Verbal communication skills and good English comprehension.

How To Apply :

The interested and eligible graduate register for the same on the following application link.

Apply Link : Click Here

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