Thomson Reuters is hiring any graduate freshers for the role of Associate Customer Success Executive role. Desirable candidates can apply after reading the detailed job description.
Thomson Reuters Recruitment 2023
Job Title: Associate Customer Success Executive
Job Location: Hyderabad/Hybrid
Thomson Reuters Salary: Best In Industry
Eligibility: Any Graduate
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Experience: Freshers /0-2 Years
Leads renewal and simple upsell sales motions for existing accounts, driving retention during the renewal window.
- Drives renewal, achieves retention targets and simple upsell opportunities within the contract renewal window
- Helps customers realize value
- Covers lower complexity deals which cannot be delivered digitally
- Handle escalations from Digital Chat Assist (DCA) related to renewals
- Coverage is through virtual channels, with no travel
Responsibilities-
What are the primary responsibilities and accountabilities of this role?
- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
- Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
- Identifies the best virtual channel for engagement with customers
- Supports in developing and executing account and / or territory growth strategies
- Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
How to Apply for the Thomson
Candidates who are qualified and interested should apply as soon as possible on the Thomson Reuters careers page.
Apply Link: Click Here To Register