Zeta Recruitment 2022 | IT Associate | BE/B.Tech | BSC/MCA | Hyderabad

Zeta Recruitment 2022 – Hiring IT System Operations Associate, Graduates of BE/B.Tech, BSC/MCA can apply for the Hyderabad Office location.

Overview : As an Associate of System Operations within the Zeta Production Engineering team, you will work with predefined Operational metrics. You will require monitoring, detecting & dispatching any anomaly noticed in the Zeta Product suite to the second level.

Overview of Zeta Recruitment 2022 :

Job Title : System Operations- Associate

Job Location : Hyderabad

Salary : Best in Industry

Top Companies Hiring Freshers: Apply Now

Experience : 1-6 Years

Qualification : BE/ BTech/BSC/MCA

Job Description of Zeta System Associate :

What would you do here

  • Responsible to issue an acknowledgment in Time and maintaining key responsibility on MTTA (Mean Time To Acknowledge).
  • Ability to correlate alerts and create a meaningful picture to conclude an impact.
  • Ability to understand and correlate logs to problems. 
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible.
  • Assign unresolved Incidents to the appropriate Resolver Group.
  • Log all Incident/Service Request details, allocating categorization and prioritization codes.
  • Keep users informed about their Incidents’ status at agreed intervals.
  • Associate Incidents with other records. (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, RCA, IAI, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests.
  • Verify resolution with users and resolve Incidents in the ITSM tool.
  • Escalate Major Incidents to the Incident and/or Problem Manager.
  • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or Shift Lead.
  • Owns all Incidents and Service Requests throughout the lifecycle.

What are we looking for?

  • Qualification: BE, BTech, BSc IT
  • Looking for 1 to 6 years of overall IT experience.
  • minimum 6months of experience in Monitoring distributed systems. 
  • Knowledge of Nmon, Nagios, and Grafana would be an added advantage. 
  • Preferably from a Payments and Banking domain.  
  • Knowledge of basic ITIL concepts of Alerting and Incident Management.
  • Exposure to working in a 24/7 production operations support environment and Incident Management.
  • Willing to work in rotational shifts

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